Refund policy

30-Day Money-Back Guarantee

We want you to love your Bubbly patches. If you're not completely happy with your purchase for any reason, contact us within 30 days of delivery and we'll give you a full refund of the product price. No awkward questions.

How to request a refund

  1. Email us at bubbly@help.com within 30 days of receiving your order.
  2. Include your order number and a short note on why the product wasn't right for you.
  3. Our team will reply within 1–2 business days with the next steps.

For hygiene reasons, opened patches cannot be resold, so in most cases you will not need to send the product back. If we do ask for a return, we will send you the return instructions and address by email. Please don't send items back without contacting us first.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or issue a full refund, whichever you prefer.

Refund processing

Once your refund is approved, it will be issued to your original payment method within 5–10 business days. Your bank or card provider may need a few extra days to show it on your statement. Shipping fees are non-refundable, except when the item was damaged, defective or wrong.

Bundles and free items

For "Buy X, Get X Free" offers, refunds are based on the amount actually paid for the order.

Your statutory right of withdrawal (EU/UK customers)

If you live in the European Union or the United Kingdom, you also have the legal right to withdraw from your purchase within 14 days of delivery without giving any reason. To use this right, simply email us a clear statement of your decision at bubbly@help.com. Our 30-Day Money-Back Guarantee is in addition to, and does not limit, your statutory rights.

Cancellations

You can cancel your order free of charge as long as it hasn't shipped yet. Email us as soon as possible with your order number.

Questions?

Contact us anytime at bubbly@help.com. We're happy to help.