Shipping policy
Shipping Policy
We currently ship to the European Union, the United Kingdom and Australia.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email when your order is placed and another email with your tracking number once it ships.
Delivery time
- European Union & United Kingdom: 7–15 business days after shipping
- Australia: 8–16 business days after shipping
Delivery times are estimates and may occasionally be longer during peak seasons, holidays or because of carrier delays.
Shipping costs
Shipping costs and any free-shipping offers are shown at checkout before you pay.
Tracking
Every order ships with tracking. If your tracking hasn't updated for more than 7 days, please contact us at bubbly@help.com and we'll look into it right away.
Taxes and customs
Any applicable taxes are shown at checkout. If your local customs authority charges additional import fees, please contact us and we'll help you sort it out.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We can update the address as long as the order hasn't shipped yet.
Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, contact us within 30 days of the estimated delivery date and we'll send a replacement or a full refund.
Questions?
Email us at bubbly@help.com.